In an effort to offer as many products as we can to our customers, we've worked with our vendors to now offer Build To Order items. These items can be ordered and then are built by the manufacturer on demand, so they will take approximately 60 days to get to us.
You'll see a "Build To Order" status on items that we don't stock in our Rochester, NY warehouse.
Some notes about Build To Order items:
- Most orders take 60 calendar days to ship to our facility and then will ship out at your specified shipping method. Depending on the item, it may be much faster than 60 days for us to receive it. If there is going to be a production delay in your order, we will contact you and provide you the option to keep or cancel your order.
- You will be charged your full order amount at the time of order. However, if you change your mind at any point, you can contact us and we can cancel your order for a full refund.
- Sometimes the items have changed slightly from the image presented on our website due to improvements to the products. If you are dissatisfied with the change to the product, you may return the unused product for a full refund. For returned items that have been used, we reserve the right to charge a 15% restocking fee.
- In very rare circumstances, an item may have been discontinued by the manufacturer. In this case, we will: 1) find out if they have a replacement/substitute item and, if so, provide you the option to purchase that item instead; or 2) cancel your order for a full refund.